the solution
deliverables
personas
Prospective Student
About
Samantha is an ambitious professional who constantly seeks opportunities for growth and advancement in her career. She's currently working as a Marketing Assistant at a small firm but aspires to secure a higher position that aligns more closely with her long-term career goals. Despite her job, she's driven by the desire to learn and up-skill herself, knowing that further education or specialized training might be the key to reaching her aspirations.
Goals
I. Trying to up-skill to achieve a specific goal (get a promotion, start a business)
II. Transitioning to a different career
Needs
I. Accessible links and information
II. Easy to read information (print, digital, QR codes)
PAIN POINTS
I. Poorly Organized Information
I. Outdated Information
III. Unclear Call to Actions
Key Activities
I. Browsing social & digital platforms
II. Observing print & billboard ads
III. Word of Mouth
VI. Searching Google & Online
Prospective Student
About
Alex is a diligent undergraduate student, juggling coursework with a part-time internship in an accounting firm. Being young and eager to excel, Alex is focused on gaining practical experience while pursuing higher education. However, managing the responsibilities of academia and gaining professional exposure can be overwhelming at times.
Goals
I. Trying to make a payment before funds become inaccessible
II. Got caught up and is now last minute in registering for classes
Needs
I. Accessible links and information
II. Clear details on processes
PAIN POINTS
I. Outdated Information
I. Poorly Organized Information
III. Unclear Processes/Next Steps
Key Activities
I. Browsing social & digital platforms
II. Paying for Courses Online
III. Word of Mouth
VI. Searching Google & Online
outcomes
We successfully transformed the online platform, addressing immediate challenges faced by HLSCC while establishing a solid foundation for long-term success.
The implemented features contributed to personalized user experiences, enhanced student conversions, and informed decision-making based on analytics.
The project significantly elevated HLSCC's digital presence, seamlessly aligning with its vision.